The Gassin Tourist Office opened its doors on 1 April 2016. The administrative public service operates as a city hall run in autumn, and has since welcomed more than 60,000 visitors.
Ranked in category I at the beginning of 2018, formalized its quality approach with a commitment within the Quality Tourism brand, which it has officially owned since 1 December 2017.
The tourist office that accompanied the destination of Gassin in its tourist station file is now proud to work in one of the nearly 500 French tourist stations designated by ministerial decree for a period of twelve years.
Below we present the team of the tourist office, opening hours, our quality commitments, category I commitments and membership in the Tourist Office of France.
The tourist office team
Opening of the Tourist Office
From the 7 October 2019 to the 3 of april 2020:
Monday to Friday from 9:00 am to 12.30 pm and from 2 pm to 5 pm
From the 3rd april to the 5th october 2020 :
Monday to Saturday from 9 am to 1 pm and from 2 pm to 6 pm
Sunday from 9 am to 1 pm
Quality commitments and policy
With its opening in April 2016, the direction of the tourist office of Gassin wished to start a quality approach. Instruments were set up to know expectations of the visitors, their feelings and list the problems to allow the improvement of the service.
Wishing to improve the indicators created and to fit into the general approach of the tourist offices of France, we joined in 2017 a training cycle with an aim of obtaining the brand Qualité Tourisme.
This approach allows the office to get organized with recognized process, guaranteeing a high quality service to the visitors, around key points: warm welcome realisezed by polyglot attentive staff, offer personalized services with clear and precise information in a clean and comfortable place. The objective is to allow the discovery of the destination Gassin, La Plus Belle Vue du Golfe.
The brand Qualité Tourisme is a national label created to professionnalize and to value the work of the tourist offices, in order to have the best possible welcome of the tourists and the best possible service for socio-professional and the communities, via in particular the taking into account of the opinions of these various customers.
You can find on the site of the ministry for the Economy and Finances more information: https://www.entreprises.gouv.fr/marques-nationales-tourisme/presentation-la-marque-qualite-tourisme
Category I commitments
The Tourist Office of Gassin is classified category I and is fully committed to :
By virtue of this classification, attributed the prefect of the Var, we make a commitment in:
Offer you a seat,
Offer help with your holiday planning,
Give you free information on local tourism
Display and distribute details of opening hours (in at least one foreign language)
To be open at least 305 days per year, saturday and sunday included, during the tourist season,
Answer your letters throughout the year,
Ensure that there is someone in reception who has a working knowledge of at least one foreign language)
Ensure the supply of tourist maps, plans and tourist guides in the leaflet racks,
Give you access to a trilingual internet site,
Provide tourist information translated into at least two foreign languages of the following :
– Graded tourist accomodation, including the name of the establishment, the adress, e-mail, website, telephone, level of ranking.
– Monuments and cultural historic sites, including tariffs, opening hours, website and telephone,
– Events and presentation
– Emergency phone numbers.
Annual tourist information updating
Displaying emergency phone numbers outside the Office
Dealing with your requests and evaluating your satisfaction
Provide a travel advisor
Guarantee the reliability and accuracy of the information on offer about local tourism
Ensure that information on local tourist businesses is updated and correct