During confinement our offices remain closed until further notice but our agents ensure the continuity of all services and remain at your service. We invite you to contact us by email or telephone for any requests regarding your next stay.
Information and preventive health measures within the Office:
Coronavirus related information
Find information from the Government and the Institutions:
Laws, sanitary measures and attestation
Answers to questions related to Coronavirus COVID-19 (status update). A telephone platform is available: 0 800 130 000 (free call)
Coronavirus COVID-19, information, recommendations & health measures
World Health Organization: end conventional wisdom
Emergency law of 23 March 2020 to deal with the outbreak of Covid-19 and implementing decree
Order of 25 March 2020 on financial conditions for the resolution of certain travel and residence contracts in the event of exceptional and unavoidable circumstances or force majeure
FAQ on refund rules in the tourism sector
Decree No. 2020-371 of 30 March 2020 on Legifrance relating to the Solidarity Fund.
Health precautions to be taken in the context of the delivery of parcels
Exceptional travel certificate. Equipped with a smartphone, you can now make a “digital travel certificate” thanks to a QR code that will be scanned in case of control (necessary for an authorized travel beyond 100 km of your home).
Green number “Solidarity Business Covid-19” of the judicial administrators: toll-free 0800 942 564