The Gassin Tourist Office, located in the heart of the Gulf of Saint-Tropez peninsula, opened its doors on April 1, 20216 and has welcomed over 150,000 visitors since its opening. This public administrative service, which operates autonomously under the town hall, currently employs 5 staff.
Classified as a Category I resort at the beginning of 2018, the Gassin Tourist Office formalized its quality approach by committing to the Qualité Tourisme mark, of which it has been an official holder since December 1, 2017. The Tourist Office, which supported the destination of Gassin in its efforts to obtain the tourist resort label, is proud to be one of almost 500 French tourist resorts designated by ministerial decree for a period of twelve years.
With the aim of offering a quality welcome to all its visitors, the destination of Gassin communicates its commitment to accessibility. The Château de Chausse has been awarded the Tourisme & Handicap label for 2024.
Find out more about the Tourist Office team, our opening hours, our Quality policy and commitments, as well as our Category I commitments and our membership of Offices de Tourisme de France.
Contents:
Tourist office opening times and periods
From October 1st weekend to Easter vacation:
Monday to Friday, 9 a.m. to 12 p.m. and 2 p.m. to 5 p.m.
From the first day of the Easter vacations to mid-October (end of Les Voiles de Saint-Tropez):
Monday to Saturday, 9 a.m. to 1 p.m. and 2 p.m. to 6 p.m.
Sunday, 9 a.m. to 1 p.m.
Quality policy and objectives
In 2017, the tourist office wished to commit to the Qualité Tourisme approach, steered by the FROT, and began to implement all the procedures. This commitment culminated in the award of the Marque Qualité Tourisme on December 1, 2017.
The tourist office also renewed its classification, obtaining category I status on February 6, 2018.
Under the impetus of the new management team, the Tourist Office has embarked on a quality approach, motivated by the Ramatuelle Tourist Office, initially to improve the structure’s internal working methods, in order to gain in efficiency. Gradually, the choice fell on the Qualité Tourisme mark, which is issued by the French government (Ministry of Tourism) and is clearly visible to the general public (visitors, socio-professionals, institutions, etc.).
In March 2017, the tourist office therefore confirmed its commitment by applying for support in obtaining the mark set up by the Fédération régionale des offices de tourisme de la région Provence-Alpes-Côte d’Azur.
As part of the agreement on objectives and resources between the Gassin Tourist Office and the town, I am in charge of a global quality approach focusing on three main targets: customer satisfaction, service providers and elected officials.
OTG’s quality objectives are :
Quality human relations
Efficient, stress-free working conditions
A skilled, well-trained team
To offer quality services to our visitors, we are committed to :
Improve accessibility and visibility of the tourist office
Easy access to information for everyone, all the time
Optimize the provision and management of tourist information
Guarantee clear, precise and up-to-date information for everyone
Ensure a warm, personalized welcome, tailored to visitors’ needs and desires
Help our visitors organize and book their stays
Giving our visitors a voice so that they can contribute to the continuous improvement of our services
To offer quality services to our partners, we are committed to :
Structure, qualify, promote and sell the region’s tourism offering
Monitor and increase awareness of the region
Making the most of local resources
Propose collaborative actions to boost local economic activity
Provide each partner with the tools they need to inform their customers
Make partners aware of new trends and developments in the world of tourism
Working with local and regional tourism networks
Within the framework of the agreement of objectives and means, I, Rémi Potier-Saffroy, Director of the Gassin Tourist Office, undertake, in my capacity as pilot of a global approach, to define our commitments in terms of quality and to update it at least every 3 years, to communicate it to staff (e-mail) and partners (website and platform), to define an annual action plan specified in the annual business plan, and to draw up an annual assessment of actions (financial, qualitative and quantitative) as part of the annual business report.
The objectives of our quality policy are many and are not confined to welcoming visitors.
The members of the Works Council and management therefore undertake to :
Remain a local tourist office that promotes people, not profits
Discovering the Var
Listening to customers, focusing on their expectations and requests
Remain committed to continuous improvement.
To ensure the coordination and dynamism of the approach, Ms. Minéo Marilyne, a stay advisor, has been appointed Quality Manager. She undertakes to monitor the implementation of the approach, to check that procedures are actually applied by all staff, and to make proposals in consultation with the entire team, in order to improve the organization to be implemented.
What’s more, as director, I want to improve my management to provide my colleagues with a better framework, tools and support. I’m counting on everyone’s involvement to achieve this result, which will guarantee our professionalism and the recognition of our partners.
I am therefore committed to supporting my team at all levels to achieve this result.
Rémi Potier-Saffroy, Director.
Quality commitments and policy
When it opened in April 2016, the management of the Gassin tourist office decided to embark on a quality approach. Instruments have been put in place to find out what visitors expect, how they feel, and to identify issues to help improve service.
Wishing to improve the rendering of the indicators created and to become part of a general approach by French tourist offices, in 2017 we joined a training cycle with the aim of obtaining the Qualité Tourisme mark.
This approach has enabled the office to organize itself around a recognized process, guaranteeing a quality service to visitors, based on a number of key points: a warm welcome from attentive staff with foreign language skills, personalized services and clear, precise information in clean, comfortable premises. The aim is to help visitors discover Gassin as a destination.
The Destination d’excellence label is designed to enhance the quality of the entire tourism offering: accommodation, restaurants, visitor and leisure facilities, tourist information points (tourist offices in particular) and transport. It has replaced the “Qualité Tourisme” mark since May 2024. To find out more about this label, click here: https://www.atout-france.fr/fr/destination-dexcellence.
Category I commitments
The Gassin Tourist Office is classified in category I.
By virtue of this classification, awarded by the Prefect of the Var, we undertake to :
Provide an easily accessible reception and information area.
- To make your life easier.
- Furniture for comfortable seating.
- Free information on local tourist attractions.
- Display and broadcast its opening times in at least two foreign languages.
- Be open at least 305 days a year, including Saturdays and Sundays during tourist or entertainment periods.
- Answering your letters all year round.
- Provide a permanent reception service staffed by people who speak at least one foreign language.
- Supply tourist maps, plans and guides in hard copy.
- Give you access to its dedicated trilingual website, adapted for consultation via on-board media.
- Distribute tourist information on paper, translated into at least two foreign languages:
- to all classified tourist accommodation, including at least the name of the establishment, postal address, e-mail address, website address, telephone number and classification level;
- cultural, natural or leisure monuments and tourist sites, which may include information on user fees, opening times and periods, website, telephone and postal contact details;
- events and activities;
- emergency telephone numbers.
- Update tourist information annually.
- Post emergency telephone numbers outside.
- Present the full range of qualified products and services available in the area for all customer segments.
- Give you access to classified accommodation availability.
- Handle your complaints and measure your satisfaction.
- Offer a tourist information service that integrates new information and communication technologies (social networks, mobile telephony, geolocation, etc.).
- Respect the requirements of the Destination D’excellence© brand.
- Put a travel consultant at your disposal*.
- Guarantee the reliability and timeliness of information on the local tourism offer.
- Update data on the tourism offering in its geographical area of operation
ADN Tourism network
The Gassin Tourist Office is a member of ADN Tourisme, which brings together three historic federations of institutional players in the tourism industry: Offices de Tourisme de France, Tourisme & Territoires and Destination Régions.
